Shipping Policy
Thank you for shopping with Kalpavedas. We are committed to delivering your herbal skincare, haircare, and personal care products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing
• Orders are generally processed within 1–3 business days after payment confirmation.
• Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.
• During festivals, promotional campaigns, product launches, or periods of high order volume, processing may take longer than usual.
• Processing time is separate from the shipping and delivery time.

2. Order Confirmation
After successfully placing your order, you will receive:
• An order confirmation via email and/or SMS/WhatsApp (where applicable).
• A shipping confirmation once your order has been dispatched.
• Tracking details, if available, to help you monitor your shipment.
If you do not receive an order confirmation within a reasonable time, please contact our customer support.

3. Shipping Locations
We currently ship to locations within India.
International shipping may be offered in the future. Any updates will be announced on our website.


4. Delivery Timeline
Estimated delivery timelines are as follows:
• Metro Cities: 3–7 business days
• Tier-2 & Tier-3 Cities: 4–9 business days
• Remote or Rural Areas: 5–10 business days
These timelines are estimates only and are not guaranteed.

5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer:
• Free shipping on eligible orders.
• Promotional free shipping during special campaigns.
• Region-specific shipping rates.
Shipping charges may change without prior notice.

6. Courier Partners
We work with reputable logistics and courier providers to deliver your orders. The courier partner may vary depending on your delivery location and service availability.

7. Order Tracking
Once your order has been dispatched, you will receive tracking details through email, SMS, WhatsApp, or your customer account (if applicable).
Tracking information may take up to 24 hours to become active after dispatch.

8. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery is unsuccessful due to reasons such as:
• Incorrect address
• Incorrect phone number
• Customer unavailable
• Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.

9. Address Accuracy
Customers are responsible for providing accurate:
• Name
• Phone number
• Delivery address
• PIN code
• Landmark (if applicable)
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

10. Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays may occur due to:
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• Courier operational issues
• High seasonal demand
• Unforeseen circumstances beyond our control
We appreciate your patience in such situations.

11. Damaged Package at Delivery
If your package appears to be tampered with, damaged, or opened at the time of delivery:
• Inspect the package before accepting it.
• If possible, take photographs or videos before opening.
• Contact us within 24 hours of delivery with your order details and supporting evidence.
Failure to report damage promptly may affect our ability to investigate the issue.

12. Lost Shipments
If your order is confirmed as lost in transit by the courier partner, we will, at our discretion:
• Arrange a replacement (subject to stock availability), or
• Process an eligible refund.
Investigation timelines may vary depending on the courier partner.

13. Partial Shipments
In certain situations, your order may be shipped in multiple packages due to:
• Product availability
• Warehouse operations
• Package size limitations
You will not be charged additional shipping fees for split shipments unless otherwise communicated.

14. Delivery Acceptance
Once a shipment is delivered to the address provided at checkout and acknowledged by the recipient or as per the courier's proof of delivery, responsibility for the shipment transfers to the customer.

15. Order Cancellation Before Dispatch
Orders may be cancelled before dispatch by contacting customer support as soon as possible.
Once an order has been dispatched, it cannot usually be cancelled and will instead be governed by our Returns & Refund Policy.

16. Shipping Restrictions
Certain products may be subject to shipping restrictions due to applicable laws, regulations, or courier limitations.
We reserve the right to refuse shipment to locations where delivery is not feasible or permitted.

17. Force Majeure
We shall not be liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, epidemics, government actions, internet outages, transportation disruptions, or other unforeseen events.

18. Changes to this Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. The revised version will become effective upon publication on our website.


19. Contact Us
For shipping-related questions, please contact:
Business Name: Kalpavedas
Email: kalpavedas@gmail.com
Phone: +91 8238251948
Address: Sun Sky Park, Bopal, Ahmedabad, Gujarat, India