Returns & Refund Policy
At Kalpavedas, we strive to provide high-quality herbal skincare, haircare, and personal care products. Customer satisfaction is important to us. Please read this policy carefully before making a purchase.

1. General Policy
Due to the personal nature of skincare, haircare, and cosmetic products, returns are accepted only under specific circumstances described in this policy.

2. Eligible Return Reasons
You may request a return if:
• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• You received an incorrect quantity.
• Your order was significantly different from what you purchased.
Supporting photographs or videos may be requested to verify the issue.

3. Return Request Timeline
Return requests must be submitted within 48 hours of receiving your order.
Requests received after this period may not be eligible for return or replacement.

4. Non-Returnable Products
For hygiene and safety reasons, we generally do not accept returns for:
• Opened products.
• Used products.
• Products with broken seals (unless received in that condition).
• Products damaged due to misuse, improper storage, or mishandling.
• Products purchased during clearance or marked as non-returnable.
• Gift cards, promotional items, or complimentary products.

5. Allergy & Skin Sensitivity
Our products contain natural and herbal ingredients. Individual reactions may vary.
We recommend performing a patch test before first use.
Returns or refunds will generally not be provided solely because a product did not suit your skin or hair type, unless otherwise required by applicable law.

6. Incorrect Shipping Address
Orders returned due to an incorrect or incomplete shipping address provided by the customer may incur additional shipping charges for re-dispatch.

7. Return Approval
Submitting a return request does not guarantee approval.
Each request is reviewed individually based on:
• Product condition.
• Photographic evidence.
• Order details.
• Applicable policy.

8. Replacement Policy
Where a return is approved, we may offer:
• A replacement of the same product (subject to availability).
• An equivalent product with your consent.
• Store credit (where applicable).
• A refund, if a replacement is not possible.
The chosen resolution will depend on the circumstances and product availability.

9. Refund Process
Approved refunds will generally be processed to the original payment method within 7–10 business days after approval. Actual credit timelines may vary depending on your bank or payment provider.
If you paid using Cash on Delivery (COD), we may request your bank account details or another suitable method to process the refund.

10. Shipping Charges
Original shipping charges are generally non-refundable

11. Cancellation Policy
Before Dispatch
Orders may usually be cancelled before dispatch by contacting customer support promptly.
After Dispatch
Orders that have already been dispatched generally cannot be cancelled and will be subject to this Returns & Refund Policy.

12. Refused Deliveries
If a customer refuses delivery without a valid reason, we reserve the right to deduct applicable shipping, handling, or return courier charges before issuing any eligible refund.

13. Missing Items
If your package is missing an item:
• Notify us within 48 hours of delivery.
• Include photographs of the package and its contents.
• We will investigate and resolve the issue where appropriate.

14. Damaged Products
If you receive a damaged product:
1. Take clear photographs and, if possible, an unboxing video.
2. Contact customer support within 48 hours.
3. Do not use the damaged product until the issue has been reviewed.

15. Fraud Prevention
To protect our customers and business, we reserve the right to decline requests that appear fraudulent, abusive, or inconsistent with this policy.

16. Quality Assurance
All products undergo quality checks before dispatch. However, if you believe you have received a defective product, please contact us promptly so we can investigate and provide an appropriate resolution.

17. Limitation of Liability
Our liability for any approved claim shall not exceed the purchase price of the affected product, except where a greater remedy is required under applicable law.

18. Policy Updates
We may revise this Returns & Refund Policy from time to time. Changes will become effective once published on our website.


19. Contact Us
For returns, refunds, exchanges, or product concerns, please contact:
Business Name: Kalpavedas
Email: kalpavedas@gmail.com
Phone: +91 8238251948
Address: Sun Sky Park, Bopal, Ahmedabad, Gujarat, India
We aim to respond to customer inquiries as promptly as reasonably possible.